Frequently Asked Questions

Architectural

• What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

• Where do I find my community's architectural modification request form? 

<If in TownSq Documents> The architectural modification request form can be found under the Documents section of TownSq. 

• What's the process for submitting the application? How long does it take to get approval?

Pursuant to Article V, section 3 of the Declaration of Covenants, Conditions and Restrictions (CCRs), once the application is submitted it will be reviewed by the Architectural Control Committee. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. In the event that an Architectural Control Committee cannot be established, the board will review the submissions.  The Architectural Review Committee shall approve or disapprove all requests for approval within forty five (45) days after the complete submission of the plans, specifications and other materials and information which the Committee may require in conjunction therewith.. 

• What is the status of my application?

Pursuant to Article V, Section 3, if the architectural Review Committee fails to approve or disapprove any request within forty-five (45) days after the complete submission to the Committee of the plans, specifications, materials and other information with respect thereto, and if the applicant can prove that the complete submission was received by the Committee (with such proof to be in the form of a signed receipt or a signed return receipt from a registered or certified mail), approval shall not be required and this Article shall be deemed to have been fully complied with. 

Board Meetings

 How do I find out when the next Board meeting takes place?

Board meetings typically occur on the 3rd Tuesday of each month; however, may change for various reasons but Board Meeting dates and times are noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

• Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. 

Common Area Maintenance

• What does the Association maintain and what am I responsible for maintaining?

The association is responsible for maintenance of common area landscape that is outside of a units fenced area, exterior of unit that includes roofs, gutters, soffits, siding on residences, exterior wall surfaces of residences (paint but not included windows or doors), exterior lights along and on front of garages, sidewalks and fences.

 Homeowners are responsible for windows, doors (including garage doors and door openers), all structural components of residences and garages (studs, roof trusses, subflooring, etc.), interior of residences, water removal from roof leaks, sewer backups, etc. equipment, fixtures, furniture, furnishings, appliances and personal property including entrance light and back patio light (excludes exterior lights along and on front of garages), grading and drainage, landscaping within fenced area, electrical panels, fuse boxes, and disconnects installed on the exterior wall surfaces of residences, utilities (including electrical, gas, water, sewer, telephone, cable tv, or other systems servicing Lot), interior and exterior pest control (including removal of insects, animals, etc.), decks and patios.

• I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

• What is the trash/waste pick-up schedule for my community?

Trash/waste pick-up occurs every week on Mondays.   Recycle pick is every other week.

• What is the bulk pick-up schedule for my community?

There is not a bulk pick-up schedule.   Homeowners are responsible for scheduling bulk pick up service.

• How do I get electric/gas/water/trash service? 

For electric and gas, please contact Xcel Energy at 303-571-7511.

For water, the title company is required, to set up at closing, with Aurora Water.

Trash Service is provided by the Association.

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key.

Compliance

• I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com. Additional contact information is available on the notice you received.  

• I need to report an issue with a neighbor's home. 

Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue.

• When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community twice per month. 

• Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Contacts

• Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

 TownSq App: Submit a request via our web or mobile application.  

 Customer Care Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

 John Guzman-Peonio CMCA®AMS®, Community Manager: By phone at 303-693-2118 (Office). Via email John.Guzman-Peonio@goodwin-co.com. 

 Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com.

• How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

• Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Financial

• What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com

• How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

 CDPAH – Park Avenue (CO-Aurora)

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

 From the web:

1. Login to TownSq at https://app.townsq.io/login
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code CDPAH in the memo section of your check. 

• Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

1. Login to TownSq at https://app.townsq.io/login
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

• What is my property code?

Your Property Code is CDPAH

• What is the Management ID?

6587

• When is my assessment due?

Assessments are due on the 1^st of each month and considered late if not posted before the 10^th of the month.  A delinquency fee of $35 plus interest of 8% per annum will be assessed if not posted by the 10^th of the month.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

• Why does my account show a negative number?

A negative number means that you have a credit balance. 

• I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. 

• Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwin-co.com. A member of our team will be happy to assist you however possible. 

• How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

• How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

• What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, snow removal, landscaping, amenity maintenance, insurance, etc.

• Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Care team at 855-289-6007.

Insurance

• My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq. 

• How do I add my property to reflect on the insurance certificate? 

Contact the Association’s Insurance Agent:  Assured Partners at 303-863-7788. 

Owner Information

• How do I update my contact information/mailing address?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq. 

Resales

• How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered via the HomeWise website at https://www.homewisedocs.com/.

• How much does a lender questionnaire cost?

Visit the HomeWise website at https://www.homewisedocs.com/ for pricing. 

• Where do I obtain a resale certificate?

Resale Certificates can be ordered via the HomeWise website at https://www.homewisedocs.com/.

• I'm the Lender and would like to get a statement.  Is there a charge for this?

A statement can be ordered via the HomeWise website at https://www.homewisedocs.com/.

Rules/Regulations

• What is the community's rental/leasing policy?

Pursuant to Article IX, Section 16 of the Declaration of Covenants, Conditions and Restrictions, no rentals or subleases shorter than 30 days.

Pursuant to the Rules and Regulations, the following applies:

1. Owners who rent their units are required to provide. the Board and/or its Managing Agent with a copy of the rental agreement or lease. Such information will be maintained in the confidential files of the Board and/or the Managing Agent and, unless subpoenaed, will not be made available for general distribution or perusal.
2. Owners are required to provide the Board and/or its Managing Agent with the name(s) of their renter(s) and telephone number(s) in case of emergency. Such information will be maintained in the confidential files of the Board and/or its Managing Agent and, unless subpoenaed, will not be made available for general distribution or perusal.
3. Any violation of Declaration Article XI or the Rules and Regulations concerning the registration of contact information shall result in a penalty/fine assessment as set forth in Article VII(C).
   

• What is the community's pet policy?

Pursuant Article IX, Section 5 of the Declaration of Covenants, Conditions and Restrictions (CCRs) and to section D of the Rules and Regulation, the following applies:

1. Residents who keep or maintain a pet upon any portion of the complex shall be deemed to have agreed to indemnify the Association, its members, its Board, and its Managing Agent; from any loss claim, or liability of any kind or character whatsoever arising by reason of keeping or maintaining such pet within the complex.
2. No animals, livestock, poultry or bees of any kind shall be raised, bred or kept in the complex except as provided below.
3. No more than two (2) common household pets, of reasonable size shall be kept of raised in any unit.
4. No pet shall be kept for any commercial purpose.
5. Pet owners must clean up after their pet and dispose of the same In a suitable container. Th!s also applies to patio areas and backyards.
6. Pets shall not be walked where excretions may damage grass, shrubs or trees, or become an annoyance or· nuisance to other residents. Damaged shrubs, trees, etc. will be billed to the responsible party.
7. Pets .shall not be left unattended, chained or leashed outside so as to become an annoyance or nuisance to others from barking or such other cause. Patio areas and entryways may not be used as 'living quarters' for pets.
8. Per ordinances of the City of Aurora and County of Arapahoe, pets without exception must be leashed at all times while outside of a resident’s backyard.
9. The owner of any pet found to be malicious, vicious, noisy or obnoxious to other residents may be ordered by the Managing Agent to expel the pet from the complex.
10. Any violation of Declaration Article IX or the Rules and Regulations concerning pets shall result in a penalty/fine assessment as set forth in Article VII(C).

• What is the community's parking policy?

Refer to the Park Avenue Parking Rule Full Update 2022 found in TownSq.

TownSq

• What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

• Easily communicate with neighbors, community managers, and board members 
• Manage your account and pay online
• Get up-to-date community news and events
• Request and review status of service inquiries
• Participate in community polls
• Access community forms and documents
• And more…
• How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started: 

1. Visit https://app.townsq.io/ais/sign-up
2. Enter your Account Number and Zip code (Physical property address)
3. Provide your email address and create a password 

• I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. 

• How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

• How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

• I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.